Account facilities are available with settlement terms of 30 days from invoice. Invoices will be sent when tickets are issued, and statements will be sent within one working day of the month end. Credit notes will be issued on the day of receipt of unused tickets, except those requiring an airline re-calculation.

The only exceptions to the 30-day terms are large pre-paid transactions for hotels. Hotel bills are to be settled by clients on departure, but for conferences, the hotels may require payment well in advance to guarantee rooms. During busy seasons, US hotels may insist on a credit card to guarantee rooms and exceptionally require pre-payment. This information will always be advised at time of reservation.

Car hire bills are normally settled on return of rental.

Foreign exchange facilities are available but for immediate settlement unless other arrangements have been put in place.

Individual traveller profiles are loaded onto our system to ensure preferences are taken into account during the booking process and will include authorised class of travel.